The easy-to-use CRT workbook highlights the seven
most difficult scenarios that healthcare practices have
to manage on the telephone. The workbook helps stimulate
discussion with staff to develop your own telephone
protocols.
DR CATHERINE NORTON’S
BEST ADVICE FOR PRACTICE MANAGERS
Take advantage of Dr. Catherine
Norton's expertise and advice. This booklet contains
a collection of Catherine Norton's best advice articles
for healthcare practice managers. These tips in these
12 chapters have been developed over years of hands-on
work with healthcare practices.
